FAQ (Frequently Asked Questions)

  • Do you offer Gift Certificates?

    A Community Education Gift Certificate is a perfect gift for anyone. Gift certificates are available in any dollar amount you desire.

    Call or stop in our office to purchase a Gift Certificate.

  • Enrichment Adult: I need to cancel an adult enrichment class, can I get a refund?

    Adult Cancellation Policy:

    Class Cancellation Policy Prior To Start Date:

    Class cancellation must be made a minimum of one week prior to the class starting date for a full cash refund (unless otherwise noted).

    If you cancel with less than a week notice, prior to the first class, you will be issued a refund minus a $5 processing fee and any costs incurred (including supplies, food, and salaries). No refunds 72 hours prior to class start date.

    Class Withdraw Policy After Start Date:

    You may withdraw from classes of three sessions or more after attending the first session. You must notify the Enrichment office,

    328-4000 of your intent to withdraw prior to the second class. You will be issued a prorated cash/credit refund minus a $5 processing fee and any costs that incurred.

    To withdraw from a class, you must  contact the Community Ed office at 328-4000.  You are not able to withdraw from a class online.  

  • Enrichment Adult: Is there a senior discount?

    Yes! Seniors can take a 20% on selected courses. These courses are marked in both the printed brochure and online with the following:

    The discount will be applied automatically when your birthday is entered into the system!

  • Enrichment Adult: Trip Tickets

    Q:  I am registered for a trip.  When do I get my tickets?

    A:  You will get your tickets when you board the bus on the day of the trip.

  • Enrichment Preschool: I need to cancel a preschool enrichment class, can I get a refund?

    To withdraw from a class, you must contact the Community Ed office at 328-4000. You are not able to withdraw from a class online.


    Preschool Enrichment Refund Policy

    If you withdraw a class BEFORE the start date:

    If you withdraw from a class 1 week or more before the start date, you will receive a refund minus a $5.00 processing fee.

    If you withdraw from a class less than 1 week before the start date, you will receive a pro-rated refund minus any costs incurred, including a $5.00processing fee.

    If you withdraw from a class on/after the class start date:

    If you withdraw from a class that meets three times or more after the class start date you will receive apro-rated refund minus any costs incurred, including a $5.00 processing fee.

    If you drop a class that meets less than three times on or after the start date, no refund will be issued.


  • Enrichment Youth: I need to cancel out of a class, can I get a refund?

    Class Cancellation Policy Prior to Start Date
    Class cancellation must be made a minimum of one week prior to the class starting date for a full cash refund (unless otherwise noted). If you cancel with less than a week notice, prior to the first class, you may be issued a refund minus a $5 processing fee and any costs incurred (including supplies, food, and salaries). No refunds 72 hours prior to class start date.

    Class Withdrawal Policy After Start Date
    You may withdraw from classes of three sessions or more after attending the first session. You must notify the Enrichment Office, 328-4000 of your intent to withdraw prior to the second class. You will be issued a prorated cash/credit refund minus a $5 processing fee and any costs incurred.

  • Enrichment: I had an account in the old Community Education registration system. Do I need to create a new one?

    Yes, we have moved to a brand new system. You will need to create a new username and password.

  • Enrichment: What is the best way to search for a class?

    Information is separated by program area:

    Courses:

    • Adult Enrichment
    • Adults with Disabilities (Community Connection)
    • Preschool Enrichment
    • Youth Enrichment

    ECFE/PAIIR

    FACILITIES

    If you know the title of the class or know specific search terms or class number, you can also enter these terms in the search box located at the top of the page.

  • General: How will I know if my class is canceled due to the weather?

    In all weather related circumstances, local radio stations will announce our cancellation or you can call the Weather Line at 328.4010.  You may also sign up for automatic notifications from our school district through Skylert by registering here. Our staff will contact you with class schedule information as soon as we can. 

    Community Ed's Inclement Weather Policy is: 

    • If Rochester Public Schools are canceled for the day, all Community Education day and evening classes are canceled.
    • If School begins late, Community Education classes will not meet in the AM session. Classes that begin at noon or after will be held.
    • If school dismisses early, all Community Education classes are canceled for the remainder of the day and evening. 
    • If school is not canceled, but the weather is threatening, evening classes will be canceled by 3:00 PM. 
  • General: I didn't get my email verification after setting up my account.

    Be sure to check your spam folder as some e-mail providers send automated messages to the spam box.

  • Inclement Weather Information

    In all weather related circumstances, local radio stations will announce our cancellation or you can call the weatherline at 328.4010.  We will contact participants with rescheduling information as soon as possible. 

    Our policy is as follows:

    • If Rochester Public Schools are canceled for the day, all Community Education day and evening classes are canceled. 
    • If School begins late, Community Education classes will not meet in the AM session. Classes that begin at noon or after will be held.
    • If school dismisses early, all Community Education classes are canceled for the remainder of the day and evening.
    • If school is not canceled, but the weather is threatening, evening classes will be canceled by 3:00 PM. 
  • PAIIR: I need to cancel out of a class, can I get a refund?

    PAIIR’s Refund Policy

    If PAIIR cancels a class or sibling care due to low enrollment, you will be notified immediately and your fee will be refunded. (PAIIR reserves the right to cancel any classes/ sibling care that do not meet minimum enrollment.)

    If you drop a class of FOUR WEEKS OR LESS , you must do so 24 hours before the 1st class meeting to receive a refund, minus a $5 processing fee. *Refunds will not be processed on classes that meet only one session.

    If you drop a class of FIVE OR MORE WEEKS , you must do so within 24 hours after the 1st class meeting to receive a refund, minus a $5 processing fee.

    Learn more about PAIIR’s policies and procedures in the PAIIR Parent Handbook. Download your copy of the PAIIR Handbook: here

  • SACC: Where Can I find the SACC handbook?

    Parent/Guardian Handbook

    SACC Phone:  507-328-4040


Still have questions?

Feel free to contact us with what's on your mind.