FAQ (Frequently Asked Questions)

  • Do I need separate accounts for SACC, PACC, ECFE and Community Education Enrichment?

    Each of these programs utilize Eleyo, an online registration system that allows you to have one account for all these entities. 

  • Do you offer Gift Certificates?

    A Community Education Gift Certificate is a perfect gift for anyone. Gift certificates are available in any dollar amount you desire.

    Call or stop in our office to purchase a Gift Certificate.

  • Enrichment Adult: How do I know if my class has a discount or supply fee?


    PROMO CODE APPLIES

    Time-sensitive Promo Codes are available in the catalog or sent via CE News e-newsletters.


    SENIOR CITIZEN DISCOUNT

    Any resident of District #535 who is 62 years of age or older may take the Community Education senior
    discount of 20% off designated classes. The discount will be applied automatically when your birthday is entered into the system!


    SUPPLY FEE

    In addition to the course fee, the Supply Fee covers materials provided. The Supply Fee is collected at the first class meeting in cash or check form.

    Limit one discount per class

  • Enrichment Adult: I need to cancel an adult enrichment class, can I get a refund?

    Adult Cancellation Policy:

    CLASS CANCELLATION POLICY PRIOR TO START DATE 

    If you withdraw from a class 1 week or more before the start date, you will receive a refund minus a $5.00 processing fee.
    If you withdraw from a class less than 1 week before the start date, you will receive a pro-rated refund minus any costs incurred, including a $5.00 processing fee. No refunds 72 hours prior to class start date. 

    CLASS WITHDRAWAL POLICY AFTER START DATE 

    You may withdraw from classes of three sessions or more after attending the first session. You must notify the Enrichment Office, 507-328-4000 of your intent to withdraw prior to the second class. Unless otherwise indicated, you will be issued a prorated refund minus a $5 processing fee and any costs incurred.

    To withdraw from a class, you must contact the Community Ed office at 328-4000.  You are not able to withdraw from a class online.  


    REFUNDS for Effortless Excursions is specific to each Excursion.

  • Enrichment Adult: Trip Tickets

    Q:  I am registered for a trip.  When do I get my tickets?

    A:  You will get your tickets when you board the bus on the day of the trip.

  • Enrichment Preschool: I need to cancel a preschool enrichment class, can I get a refund?

    To withdraw from a class, you must contact the Community Ed office at 328-4000. You are not able to withdraw from a class online.


    Preschool Enrichment Refund Policy

    If you withdraw from a class BEFORE the start date:

    If you withdraw from a class 1 week or more before the start date, you will receive a refund minus a $5.00 processing fee.

    If you withdraw from a class less than 1 week before the start date, you will receive a pro-rated refund minus any costs incurred, including a $5.00 processing fee.

    If you withdraw from a class on/after the class start date:

    If you withdraw from a class that meets three times or more after the class start date you will receive a pro-rated refund minus any costs incurred, including a $5.00 processing fee.

    If you withdraw from a class that meets less than three times on or after the start date, no refund will be issued.


  • Enrichment Youth: I need to cancel out of a class, can I get a refund?

    Class Cancellation Policy Prior to Start Date

    If you withdraw from a class 1 week or more before the start date, you will receive a refund minus a $5.00 processing fee.  If you withdraw from a class less than 1 week before the start date, you will receive a pro-rated refund minus any costs incurred, including a $5.00 processing fee. No refunds 72 hours prior to class start date.
  • Enrichment: What is the best way to search for a class?

    Information is separated by program area:

    Courses:

    • Adult Enrichment
    • Adults with Disabilities (Community Connection)
    • Preschool Enrichment
    • Youth Enrichment

    ECFE/PAIIR

    FACILITIES

    If you know the title of the class or know specific search terms or class number, you can also enter these terms in the search box located at the top of the page.

  • General: How will I know if my class is canceled due to the weather?

    In all weather related circumstances, local radio stations will announce our cancellation or you can call the Weather Line at 328.4010.  You may also sign up for automatic notifications from our school district through Skylert by registering here. Our staff will contact you with class schedule information as soon as we can. 

    Community Ed's Inclement Weather Policy is: 

    • If Rochester Public Schools are canceled for the day, all Community Education day and evening classes are canceled.
    • If School begins late, Community Education classes will not meet in the AM session. Classes that begin at noon or after will be held.
    • If school dismisses early, all Community Education classes are canceled for the remainder of the day and evening. 
    • If school is not canceled, but the weather is threatening, evening classes will be canceled by 3:00 PM. 
  • General: I didn't get my email verification after setting up my account.

    Be sure to check your spam folder as some email providers send automated messages to the spam box.

  • Inclement Weather Information

    In all weather related circumstances, local radio stations will announce our cancellation or you can call the weather line at 328.4010.  We will contact participants with rescheduling information as soon as possible. 

    Our policy is as follows:

    • If Rochester Public Schools are canceled for the day, all Community Education day and evening classes are canceled. 
    • If School begins late, Community Education classes will not meet in the AM session. Classes that begin at noon or after will be held.
    • If school dismisses early, all Community Education classes are canceled for the remainder of the day and evening.
    • If school is not canceled, but the weather is threatening, evening classes will be canceled by 3:00 PM. 
  • Is Community Education part of Rochester Public Schools?

    Yes, we are! We are however, self-funded.

     Since you are part of the Rochester Public Schools, why can’t you see if I qualify for scholarships, or any of my child’s health concerns?

    Although we are part of the district, those records are confidential and we need permission from parents to view that information. When appropriate, we do ask for permission during registration. 

  • PAIIR: I need to cancel out of a class, can I get a refund?

    PAIIR’s Refund Policy

    If PAIIR cancels a class or sibling care due to low enrollment, you will be notified immediately and your fee will be refunded (PAIIR reserves the right to cancel any classes/sibling care that do not meet minimum enrollment).

    If you drop a class with a session of FOUR WEEKS OR LESS, you must do so 24 hours before the 1st class meeting to receive a refund, minus a $5 processing fee. *Refunds will not be processed for classes that meet only one session.

    If you drop a class with a session of FIVE OR MORE WEEKS, you must do so within 48 hours after the 1st class meeting to receive a refund, minus a $5 processing fee.

  • SACC: 2019/2020 Billing Schedule

    Billing

    Primary account holders will receive e-mail notification that billing statements are available online every two weeks. Payment is due upon receipt and may be paid online or mailed to School Age Child Care (201 8th Street NW, Rochester, MN 55901). Payments may also be placed in the Northrop Community Education drop box located across from the main entrance by the flagpole. Parents/guardians may choose the “Automatic Billing” option for a 10% discount as well.

    BILLING DATE DUE DATE
    09/09/19 09/11/19
    09/23/19 09/25/19
    10/07/19 10/09/19
    10/21/19 10/23/19
    11/04/19 11/06/19
    11/18/19 11/20/19
    12/02/19 12/04/19
    12/16/19 12/18/19
    12/30/19 01/01/20
    01/13/20 01/15/20
    01/27/20 01/29/20
    2/10/20 2/12/20
    2/24/20 2/26/20
    3/9/20 3/11/20
    3/23/20 3/25/20
    4/6/20 4/8/20
    4/20/20 4/22/20
    5/4/20 5/6/20
    5/18/20 5/20/20
    6/1/20 6/3/20
    6/8/20 6/10/20

  • SACC: How do I may an Online Payment for my SACC Account?

    1. Log into your account at https://rochester.ce.eleyo.com.  Enter your email address and password.
    2. Use the drop down Explore All Programs in the upper right corner.
    3. On the left side of screen is a dark blue box – click on School Age Child Care.
    4. In the middle box click on Account Management.
    5. Click on Latest Invoice.
    6. From there you can click Make a Payment, or use Pay button on left
    7. When finished click checkout, and then process payment to complete the transaction.

  • SACC: Registering for Field Trips

    1. Log onto your account at https://rochester.ce.eleyo.com.  Enter your email address and password.
    2. Use the drop down Explore All Programs in the upper right corner.
    3. Select School Age Child Care / Field Trips (left column).
    4. Click on Learn More (lower right column).
    5. Click school/site location & trip/activity you want.
    6. Scroll down & Select Enroll Now.
    7. If you want additional trips, select Continue Shopping.
    8. Scroll to the bottom of the page and select School Age Child Care /Trips.
    9. You will need to repeat steps 5 through 8 if you want to register for multiple trips.
    10. When you are done select Checkout and pay for your trips.

    Once it is approved you can check your enrollments by logging into your account at:

    • https://rochester.ce.eleyo.com
    • Use the drop down “Explore All Programs” (upper right)
    • Click on “View Your Dashboard”
    • Under the gray tab Current and Upcoming Enrollments, dates of field trips or courses you have registered for will be listed. Click on the “>” and you will see the Field Trip Information
  • SACC: Registering for Non-School Days

    Registering for Non-School Days (No School Enrichment Days (NSED))

    1. Log into your account at https://rochester.ce.eleyo.com.  Enter your email address and password.
    2. Welcome to Your Account page. Click on your account under the gray Your Account header. If you have multiple children you will need to repeat this for each child.
    3. School Age Child Care page. In the left column click on Register Non-School Days. Choose Attending Child and continue.
    4. Choose Seasons, and continue.
    5. Click on the days you want, and continue.
    6. Open up each day (little down arrow) and click your child’s Summer SACC site for that day. To check your registration for non-school days: Click on your child’s current SACC contract and scroll down below their current SACC calendar to see if there are any NSED’s selected.

  • SACC: Schedule Change Directions

    Schedule Change Directions

    All schedules/changes need to be in one (1) week (7 days) prior to when care or change is needed 1. Go to https://rochester.ce.eleyo.com and sign in with your email address and password.
    2. Welcome to Your Account page. Click on your account under the gray Your Account header.
    3. Below the gray Current and Upcoming Contracts header, you will see your child’s contract. Click on this and you will then have options of changing your schedule/managing authorized pick-ups, etc.
    4. School Age Child Care page. On the left click on “Change Schedule” and you will be taken to a screen to add and remove days of care. Make sure you are putting your changes in the correct section – AM and/or PM.
    5. Save your changes by clicking on Submit Contract Schedule Changes at the bottom.

  • SACC: Where can I find the SACC handbook?

    Parent/Guardian Handbook

    SACC Phone:  507-328-4040

  • What is the minimum age for Adult Enrichment courses?

    Our minimum age for participants in the Adult Enrichment courses is typically 16. There are exceptions and those are noted in our course selections.


Still have questions?

Feel free to contact us with what's on your mind.