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FAQ (Frequently Asked Questions)

  • Do I need separate accounts for SACC, PACC, ECFE and Community Education Enrichment?

    Each of these programs utilize Eleyo, an online registration system that allows you to have one account for all these entities. 

  • Do you offer Gift Certificates?

    A Community Education Gift Certificate is a perfect gift for anyone. Gift certificates are available in any dollar amount you desire.

    Call or stop in our office to purchase a Gift Certificate.

  • Enrichment Adult: How do I know if my class has a discount or supply fee?
    PROMO CODE APPLIES
    Time-sensitive Promo Codes are available in the catalog or sent via CE News e-newsletters.


    SENIOR CITIZEN DISCOUNT
    Any resident of District #535 who is 62 years of age or older may take the Community Education senior
    discount of 20% off designated classes. The discount will be applied automatically when your birthday is entered into the system!


    SUPPLY FEE
    In addition to the course fee, the Supply Fee covers materials provided. The Supply Fee is collected at the first class meeting in cash or check form.

    Limit one discount per class

  • Enrichment Adult: I need to cancel an adult enrichment class, can I get a refund?

    Adult Cancellation Policy:

    CLASS CANCELLATION POLICY PRIOR TO START DATE 

    • If you withdraw from a class more than three (3) full business days (excluding weekends) before the start date, you will receive a refund minus a $5.00 processing fee for classes under $150 and a $20 processing fee for classes over $150.
    • No refunds if cancelled less than three (3) business days (excluding weekends) prior to start date.

    CLASS WITHDRAWAL POLICY AFTER START DATE 

    • You may withdraw from classes of three (3) or more sessions, after attending the first session. 
    • You must notify the Enrichment Office, 507-328-4000 (option 1) of your intent to withdraw prior to the second class. 
    • Unless otherwise indicated, you will be issued a prorated refund minus a $5 processing fee for classes under $150 and $20 processing fee for classes over $150, and any other costs incurred.

    To withdraw from a class, you must contact the Community Ed office at 328-4000 (option 1).  You are not able to withdraw from a class online.  


    REFUNDS for Effortless Excursions are specific to each Excursion.

    If you withdraw from a trip prior to the "No Refund" date listed in the description, you will receive a refund minus a $5 processing fee.

    If you need to withdraw from a trip after the "No Refund" date:

    • If our office is NOT able to fill the open seat you will NOT receive a refund.
    • If our office IS able to fill the open seat you will receive a refund minus a $20 processing fee.

    To withdraw from a trip, you must contact the Community Ed office at 328-4000 (option 1). You are not able to withdraw from a trip online.

  • Enrichment Adult: Trip Tickets

    Q:  I am registered for a trip.  When do I get my tickets?

    A:  You will get your tickets when you board the bus on the day of the trip.

  • Enrichment Preschool: I need to cancel a preschool enrichment class, can I get a refund?

    To withdraw from a class, you must contact the Community Ed office at 328-4000. You are not able to withdraw from a class online.


    Please see our refund policy at the link below.

    Enrichment Course Refund Policy

  • Enrichment Youth: I need to cancel out of a class, can I get a refund?

    To withdraw from a class, you must contact the Community Ed office at 328-4000. You are not able to withdraw from a class online.

    Please see our refund policy at the link below.

    Enrichment Course Refund Policy

  • Enrichment: What is the best way to search for a class?

    Information is separated by program area:

    Courses:

    • Adult Enrichment
    • Adults with Disabilities (Community Connection)
    • Preschool Enrichment
    • Youth Enrichment

    ECFE/PAIIR

    FACILITIES

    If you know the title of the class or know specific search terms or class number, you can also enter these terms in the search box located at the top of the page.

  • General: How will I know if my class is canceled due to the weather?

    In all weather related circumstances, local radio stations will announce our cancellation or you can call the Weather Line at 328.4010.  You may also sign up for automatic notifications from our school district through Skylert by registering here. Our staff will contact you with class schedule information as soon as we can. 

    Community Ed's Inclement Weather Policy is: 

    • If Rochester Public Schools are canceled for the day, all Community Education day and evening classes are canceled.
    • If School begins late, Community Education classes will not meet in the AM session. Classes that begin at noon or after will be held.
    • If school dismisses early, all Community Education classes are canceled for the remainder of the day and evening. 
    • If school is not canceled, but the weather is threatening, evening classes will be canceled by 3:00 PM. 

  • General: I didn't get my email verification after setting up my account.

    Be sure to check your spam folder as some email providers send automated messages to the spam box.

  • Inclement Weather Information

    In all weather related circumstances, local radio stations will announce our cancellation or you can call the weather line at 328.4010.  We will contact participants with rescheduling information as soon as possible. 

    Our policy is as follows:

    • If Rochester Public Schools are canceled for the day, all Community Education day and evening classes are canceled. 
    • If School begins late, Community Education classes will not meet in the AM session. Classes that begin at noon or after will be held.
    • If school dismisses early, all Community Education classes are canceled for the remainder of the day and evening.
    • If school is not canceled, but the weather is threatening, evening classes will be canceled by 3:00 PM. 

  • Is Community Education part of Rochester Public Schools?

    Yes, we are! We are however, self-funded.


    Since you are part of the Rochester Public Schools, why can’t you see if I qualify for scholarships, or any of my child’s health concerns?

    Although we are part of the district, those records are confidential and we need permission from parents to view that information. When appropriate, we do ask for permission during registration. 

  • PAIIR: I need to cancel out of a class, can I get a refund?

    PAIIR’s Refund Policy

    If PAIIR cancels a class or sibling care due to low enrollment, you will be notified immediately and your fee will be refunded (PAIIR reserves the right to cancel any classes/sibling care that do not meet minimum enrollment).

    If you drop a class with a session of FOUR WEEKS OR LESS, you must do so 24 hours before the 1st class meeting to receive a refund, minus a $5 processing fee. *Refunds will not be processed for classes that meet only one session.

    If you drop a class with a session of FIVE OR MORE WEEKS, you must do so within 48 hours after the 1st class meeting to receive a refund, minus a $5 processing fee.

  • What is the minimum age for Adult Enrichment courses?

    Our minimum age for participants in the Adult Enrichment courses is typically 16. There are exceptions and those are noted in our course selections.

Still have questions?

Feel free to contact us with what's on your mind.